Crowne Plaza Milwaukee West

Great staff, especially Karen in the restaurant. Great food. My bed sheets had a hole in them and the mattress wasn’t very comfortable. But otherwise great stay!

How can you forgot to service the room?

Very disappointed the hotel is nice and in a great location but the service and cleanliness of the hotel was subpar. Got to the hotel and check In was great had to leave right away to go to a baseball game. When we returned we started to have problems first of all I went to get ice and there was something that looked like dried blood on the ice bag. Then we turned the TV on and got snow there was no signal coming from the cable box. I believe all that was needed was to switch input signals but the universal remotes did not give that option. I called the front desk and there was no answer I figured they were waiting on another customer so I waited ten minutes and called again. They assured me they would send someone right up. After waiting 30 minutes I called back to make sure they got the room number correctly and they assured me someone was on there way. I waited another 2 hours and no one showed up. I gave up at 10:30 pm and went to bed after waiting 2 1/2 hours. Then the next morning at 5:30 am I went out to my car to get something when I tried to come back in the main entrance I could not as my room key wouldn’t work for re-entry. I waited 20-30 before someone came to the front desk to let me in. Also the furniture in the hallways was tattered and dirty. The beds are also as hard as a rock. Needless to say we won’t be staying again.

Nice hotel in a convenient location. Easy access to the freeway and surrounding area. Beds were very comfortable and the whole hotel was very clean and quiet.