We stayed at Atura Wellington during the All Blacks vs Springboks game in September, as other options were unavailable. The hotel’s location near Sky Stadium was convenient, but unfortunately, the experience fell short.
Upon arrival, we were greeted by an unwelcoming receptionist, who insisted each guest come to the counter to collect their key cards, despite our booking three rooms via Expedia. My room (508) was cramped, with no toiletries and an uncomfortable, tiny shower.
The evening receptionist was more helpful, offering us a late checkout until 12:00 PM. However, the next morning, the same rude receptionist called, demanding we vacate or face a NZD 20/hour charge. After I mentioned the prior agreement, she abruptly hung up.
Breakfast was disappointing, with missing items like bread, juice, and hashbrowns. The staff showed little interest in refilling. Only the barista was friendly and polite.
At checkout, the same impolite receptionist made us feel unwelcome, sighing when we requested to store our bags for the day.
In summary, the service was poor, and the hotel failed to meet expectations for the price. I would not recommend staying here.