The entire hotel room we booked was clearly previously used and never cleaned. Holes in the walls, AC Vent off the wall, live cockroaches everywhere, no bath towels, we asked at the desk for towels and received hand towels. They gave us a room that was used and never cleaned at all. We confronted the front desk, they responded with, "we cannot do anything to accommodate you, dispute the charge and get a refund from your bank" in. Very rude tone.