This was one of the worst hotel experiences I’ve had in a long time, and I would never stay here again. We were in town for a wedding and requested to check in just one hour early, as the ceremony started at 4 p.m. and we wouldn’t return until after midnight. Despite explaining the situation, the front desk told us they couldn’t accommodate the early check-in. My husband and I ended up changing in the public restroom.
To make matters worse, I sat in the lobby and watched several other guests check in early and be given rooms, which was incredibly frustrating.
When we finally checked in after midnight, no one explained how the “eco-friendly” lights and TV worked. We thought they were broken and gave up trying to figure it out. We went straight to sleep and checked out first thing in the morning.
Overall, the lack of communication, inconsistency in service, and poor guest experience made this a regrettable stay.