dusitD2 Ao Nang Krabi

Excellent hotel. Some of the most comfortable beds I have slept in. The 'family suite' is a bit misleading as what we got was just a regular room with an extra sofa.

Amazing place.

The hotel is looks very good however we have many problems in this stay, It start with cold water in shower all the time and after they fix it it become cold again the day after. In the night the AC stopped working 2 time and the light was on in the middle of night!! And many time wasn't power electric. They didn't clean our room in the first day because we didn't press the button!! I stay in many hotels and never needed to press any button!! and also the second they we pressed the button and still didn't clean our room! so we have to call them come to clean. We was so surprised because we stay before in DusitThani krabi and it was amazing but this is not exactly dusit thani, So not recommended at all, also we have to walk on a mountain to go to the room and it was very hard every-time, and when we checked out they even didn't come to help us with the luggage, and we have to pay another 1000B for extend stay for 3 hours!! and actually they need to pay us for all those problems. Only the location was good near all restaurants and close to the beach. Will never back again!

Cons - When we checked in we were not given any information on the hotel by reception, ie where was breakfast and what time, where the pool and gym was and the wifi password. Our room was dirty, the bathroom in particular was disgusting and after contacting reception to let them know they sent up a cleaner to resolve but with no apology at all. When I received the email from Hotels.com asking to complete the survey for how check in went, I let them know all of the issues and the manager contacted us and offered us an upgrade and apologised. The upgrade was appreciated and it was a nice room overlooking the pool. We stayed there for 4 days and to be honest the standard of cleaning carried out by the cleaners was pretty bad. The floors were not swept or mopped and I don’t think think any cleaning products are used in the bathroom/toilet just a soft cloth which really doesn’t do the job. When the sheets were changed, the new quilt had blood stains that could be seen through the quilt cover which was a bit off putting and not what you would expect in a 4 star hotel. When sitting by the pool there was music playing from the bar but just one song on repeat constantly which was annoying. We tried to ask if we could hire a scooter from there but we just got blank looks so we arranged somewhere else. Pros - Great location, good breakfast with lots of variety, comfy bed, smiling happy staff who said hello every time they saw you, modern hotel, fast wifi