8/10 Ottimo
20 mag 2025
Issue with early check-in request
The only issue we had was regarding our early check-in request. We requested early check-in (three times with three different phone calls) and seemed to get a different story with each phone call. The first on-site person I spoke to claimed there were no guarantees, but he "noted the reservation" with the request (it was the day before we arrived). The second on-site person I called mentioned that there was no note on the reservation, so he "noted the reservation" and said I would get a text message as soon as the room was ready (it was early in the morning the day of our check-in, he felt confident our room would be ready at least a little early, but I never received any text messages or automatic updates). My third request for an early check-in was upon arrival, just one hour before check-in (we arrived 2:00pm for the 3:00pm check-in). Once again, I was told there was an automated early check-in system, but our reservation was not "in line". Our reservation was added once again (or so I was told) and we waited in the lobby until 2:45pm, when our early check-in was finally ready (15 mins early). We were verbally notified, but still never received any text messages or automated messages. Throughout the process, all we wanted was a realistic idea of the possibility of an early check-in, but felt as though we were mislead and our requests were never properly recorded, despite our efforts.
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