We have stayed at several Hilton hotels in different countries and cities, and we have always been very satisfied with the service, breakfast, and overall quality. Unfortunately, Hilton Düsseldorf was by far the worst Hilton experience we have ever had. It has nothing in common with the elegance, cleanliness, and high standards we associate with the Hilton brand.
When we arrived after a long journey from Sweden, I asked for help with our luggage, but the receptionist told me to carry it myself.
The rooms were old and outdated. There were no slippers and no bathroom amenities or hygiene kits provided. I also asked for extra bath towels because the two we had were already wet, but the receptionist simply replied that we already had two towels.
Sadly, this hotel did not meet the standards we have come to expect from Hilton.