I arrived during a huge storm, the surrounding area had a tornado, there was hail storm within minutes of my arrival, so the power was out all over town. The manager was very communicative and helpful. I decided to extend my stay by a day, so I could experience the entire Eureka Springs experience but I had to change rooms, so the manager moved my things for me, very helpful and kind for the over 65 group I am in! 10 Stars for that!!!!!!!!!!!!