No way this hotel should qualify as a 5 star, should be rated as 4 star. Staff willing to assist but under trained and disorganised, standard quality breakfast, with no linen, no fresh fruit salad, no home made jam, fresh orange juice only at request, basic furniture in rooms, small toilet, no tissue paper, no bottle of water free of charge, old and partially dirty carpet, small tv. No real swimming in pools (all very low water, useful for children not usable for swimming by adults), disappointing quality food in evening restaurant La Pagoda, very basic pasta with tomato sauce and only grilled fish - no chefs available??