Snow King Resort Hotel & Luxury Residences

Great place but it is not Jackson Home ski in ski out. It is snow king a very small mountain near the town of Jackson.

The heater in the room was so loud that we couldn’t sleep. It was clanking. We ended up turning it off around 1am. The front desk staff didn’t seem to care about things. They said the pool was open, even though the sign said closed. They said that no one had taken the sign down since the day before. When I called about towels by the pool, the said “I’m going to level with you, it probably hasn’t been restocked so you’ll have to use your room towels. They were also on their phones a lot at the front desk and seemed more concerned with their phones than the customers in front of them.

Once we got into our room, we laid our luggage on the floor, when we picked it up it had dog hair all over it. Not a huge deal, so we asked for it to be vacuumed. We didn’t have any more dog hair stick to anything after that, so it appears the room had not been vacuumed before we checked in. Later on, when I went to shower there was a used shampoo and soap still left in the bathroom shower caddy. We didn’t say anything about it, just left it there for the cleaners to pick up, and hoped they had cleaned the shower.... management switched over while we were there and that was interesting because they had system issues and the hotel reps didn’t all seem to be on the same page with the information they were giving to us and other guests (every time we were at the concierge stand a guest was having an issue). Overall, if you stay here - the hotel itself is fine, it has potential, it’s just not being utilized, customer service is lacking and you should plan to not be dependent on them for help, the hotel drivers were reliable, and the price for location is the most ideal (which is why we chose this hotel in the first place). Oh, and do not stay by any elevators or doorways, hotel is loud, with thin walls.

Great trip.. Jackson is beautiful this time of year and Snow King Resort is wonderful., 2nd time we’ve stayed there and hope to return !

The rooms aren't bad, but overall the service left something to be desired. At peak times there was always a line at the front desk. Even to check out, I haven't gotten my final receipt yet (24-hours later). My room was made up each day but shampoo/conditioner never refilled. Good things: shuttle from airport was on time and shuttles to jh ski village in am. I also once got them to take me to town too. The hot tub wasn't full of water enough, so it was hard to stay warm and no dressing room to leave clothes nearby. I didn't use any of the other amenities.