Snow King Resort Hotel & Luxury Residences

Family trip for three nights. Condition of unit was clean and well stocked. Couple of big draw backs. The unit was not in the main building but rather in a mixed rental/owned section. No A/C, which I understand for mainly a ski rental, but two of the nights we were all on top of covers because of heat. Air outside was cool but somehow it was hot in condo. Maybe unit below had heat on. Two windows for cross ventilation but the one in back was bedroom and opened to exterior walk way. We had to keep it open and shades partially up for air and everyone walking by got to look into the bedroom. There was an oscillating fan that covered front room but it had limited impact. $37 a night resort fee was upfront and mainly covered ski related activities. Pool was closed so $37 was just extra money. Final straw was the removal of gravel from roof of covered garages behind unit starting ~ 745am. Shoveling gravel, then dumping over side to trash cans. We spent some extra money to get out of smaller hotel room and have some room. It was not worth the extra cash. Maybe better during ski season.

Poor customer service and confusion between employees on current COVID precautions leading to confusion among guests and greater inconvenience than necessary.

Overall, the Resort is very nice. However, we arrived to find the refrigerator had not been cleaned out from the previous guest and when I contacted the front desk about this, they told me that we would have to take care of cleaning out the refrigerator ourselves due to COVID 19. Maybe they should have a Manager check the cleanliness of their rooms before they put other guests in them.

Very disappointed in the cleanliness of the bathroom in our room. Shower wouldn't drain because of the hair on top of the grate. Disgusting. Wall behind the toilet was splattered with toothpaste and the light around the mirror did not work (which isn't a big deal until you add the other issues.) Resort fee charged when there are no amenities so not thrilled with that either.

The TV, Coffee maker and lamp didn’t work. There was a terrible sewer smell in the bathroom. The hotel us very nice and well located but the service very slow at the restaurant.

Service in the hotel was terrible this is way over priced for anyone not using the ski hill summer or winter staff was not helpful everything they offered took so long to get you would just give up and leave

This resort has so much potential, but the management and communication overshadow the beauty of the resort. Rooms not ready at check-in - and took an extra hour. They charge $125 for the activities on site, but four activities were a available and they still charged full price. Without communication, we were charged a $150 housecleaning fee (even though there was zero house cleaning during a four day stay - understandably due to Covid). The Management has no ability to make professional decisions that are customer-friendly.

Many issues.