Vila Gale Opera

The Vila Gale Opera was ideal for my business trip as it was in walking distance to the Lisboa Congress Center and also a cool 15 mins walk to the shopping area. The food was yummy - having an open buffet had lots of options. The staff was friendly and accommodating. There are a few negatives that caused me to not have an excellent experience: - the hotel has no irons in the rooms - apparently there was an electrical fire a few years ago and so the hotel changed their policy and chose not to have irons in any of the rooms. You have to use laundry service to iron your clothes and it's not free. Additionally, there is a 48 hour advanced notice to be given to Laundry service otherwise you have to pay an additional 50% of the total cost of the fee to have express service. I was very bothered by that as my meeting started the next day and so I had to pay the extra for express service to have all my clothes ironed. This is something that guests should be aware up front - I packed for 4 days in a carry on. I definitely needed to have the wrinkles removed before attending my meetings. - the hotel was fully booked and ran out of adapters - I had to make the 15 min trek to find a store selling them. It was an inconvenience as I was bone tired and needed to do last min prep for my first meeting. - the air conditioner dripped water constantly such that I had to use one of the bath towels to keep the floor dry.

The hotel is next to the convention centre so it was very convenient. The shore, the suspension bridge and the famous Belem area are all within walking distance. It is situated also fairly close to the airport which is helpful. The hotel itself is functional and it does serve its purpose as a conference or business hotel. I find it odd that the water flow from the tap seems to go on and off sometimes which I suspect it is a water pipe pressure system issue. It does not bother me so much but you got to give it a few seconds for the water to come on again. I would also appreciate if they could replenish our complimentary water bottle daily especially it is the hot summer with temperate going up to 33 degree celcius outside.

Preço do buffet extremamente caro para a realidade de Portugal. 25 euros por pessoa não compensa. Comida simples. Melhor comer fora do hotel. A estrutura da piscina é péssima. Poucas espreguiçadeiras. Local fechado sem ventilação e extremamente quente. As portas de vidro deveriam ser móveis para que pudessem ser abertas no verão. O quarto no qual fiquei tinha cheiro de esgoto vindo do banheiro.

Room was exceptional. All staff was excellent. Restaurant was perfect. Location was great. Deal on rate was super. I give this hotel a 15 on a scale of 10.

Room was extremely nice - and I had a great deal! Staff was very friendly, supportive, sand helpful with any concerns, questions, and/or problems — most of which were personal, not hotel related! I would definitely stay here again.