Holiday Inn Express Hotel & Suites Houston-Downtown Conv Ctr

Hotel discreto. Non funzionava il condizionatore in camera così abbiamo passato una notte al freddo

Hotel was quiet, alot of people checking in. Safety measures were good. Our room was not so clean..we had nats in the room & at one point someone was given the same room as us & tried to come in, luckily we had both locks locked..we were not contacted by the front desk apologizing for the inconveince, when we went down to get new cards they just said sorry. And idk why we had to keep getting new cards every night we stayed, they just didnt work and that was another inconveince. They were nice never had an attitude but the overall stay was ok.

Pool was dirty it had bad customer service and the bed sheets had a smell.

No complaints at all. Would definitely recommend.

There was a ball of hair, that was on the side of the toilet. And the tub/shower was disgusting. Took my son to the pool and there were two guys there that was smoking marijuana. I immediately notified the front desk. The young man just looked at the roster to see what was the name and room that they were in. He never came to the pool to take a look for himself. He just stated that he would let a manager know. So by the time we were walking back in they young men were walking out. But the hotel did give me a refund for $58.61 I explained to them that it’s not about the money,if I didn’t have the money I wouldn’t have booked a $140.00 room. I just simply wanted the young man at the service desk to come and address the situation before the young men were leaving the pool. I totally expected more from this hotel, being that it’s in the heart of downtown Houston.

I always enjoy my stay here.

The hotel was much nicer than I expected and the staff was wonderful. The free breakfast was fantastic; everything was fresh and the dining area was very clean. I would stay there again in a heartbeat.

There were blood on our sheets on both beds .

The customer service was excellent. The hotel is an older hotel so the hallway and rooms are just okay but it was able to accommodate us and everything still functioned as expected.

We chose this hotel because of its location right across the street from the Toyota Center. I would highly recommend this hotel if you are staying in downtown Houston. The hotel was very clean and had very nice amenities. The staff was also very friendly and offered suggestions for restaurants within walking distance. Another plus was free onsite parking. We would definitely stay at this hotel again if attending an event at the Toyota Center or Convention Center.