Novotel Wolverhampton

Overall a good stay, room was comfortable and well equipped. Staff were helpful and friendly. The only downsides were that the breakfast was about 40 mins late on the last day of my stay and the car parking charge of £5 per day wasn't stated in any of the information that I had seen about my booking before arrival. Other than that everything else was good!

Excellent staff, place and area.

Hotel was way too hot - no AC anywhere. Opened the window at night in the room but had to close again because of the noise at the main road.

Very disappointed as quite a regular vistor to this hotel I must say the service/Hotel is getting worse. It took over 15 mins to check in as they claim the sytem was rebooting! Even though I told it would take 2 mins, after waiting 15 mins when I questioned it the rude lady on reception told me “well i have had to wait here too” then a guy came out the back office and said well i will book you in from in the office and made out i should be greatful, why wasn’t this done in the first place no apology and was more interested in getting £5 off me for parking which isnt really mentioned when booking! I asked to speak to a manager and was told there was no one there and i was dimissed. Clearly not interested in customer care, will be looking at the holiday inn at the race course next time, the rooms are now looking tired too on positive was the guy on the bar who served me was very friendly and helpful. Shame reception can’t learn off him

Very good and friendly staff.