Larkspur Landing Roseville - An All-Suite Hotel

great place to stay

Service was amazing, breakfast offered a lot of options in a compact location. Room was very clean, just a bit dated.

No maid service for the 3 days we were there. They came mid-day and my daughter was in the shower so we just got towels The next day at 4 p.m. no service had come and I asked the front desk and was told they were short staffed but would send someone. By 8 p.m. on our return, no service. Then we were told the next day they only come every other day. Not the service or condition of other Larkspur properties. The front office assistant manager was very sweet and sadly she is leaving.

The hotel is old and outdated and needs to be renovated badly. The overall size of the room was good and having a full size fridge was nice. The room had a funky musty odor in certain areas, the bed was very uncomfortable, and all the furniture was old/scratched/stained/worn. There was some cleaning that was missed in a couple places and the smoke detector in the living room area was hanging off the ceiling. The DVD player and phones weren't initially working, but were fixed quickly. We didn't notice the hanging smoke detector until very late in the evening. It didn't bother me personally, but the freeway noise is quite loud especially in the bedroom. If you're a light sleeper, the noise would probably bother you. The location itself is a good part of town near restaurants and activities, but we definitely could have gotten a better hotel for the price we paid. We checked out several hours early as soon we woke up and have no intention returning. Staff was nice, but I was disappointed at check out. When asked how my stay was at check out, I expressed the concerns that I mentioned above and all the woman said was "Well, we're not brand new." Obviously renovations are not in control of the front desk personnel, but no effort was made to acknowledge anything in her control i.e. cleanliness/room odor/items not functioning. The lack of customer service during check out solidified that we'll never come back.

Nice friendly staff and great price on a nice hotel