2/10 Scadente
10 febbraio 2025
My family decided to spend the night out of home, and we booked a room at this hotel. somehow as soon as we checked in and went to our room, we got the receptionist nook at our room saying some guests were complaining about us making noise and jumping all over the room. She was not very polite. We told her it was ridiculous for the complaint because we just got to the room and haven't even settled in. It had passed probably 5 minutes since we got to the room. We could not believe this kind of accusation. Then 10 minutes after that we got a phone call from the help desk saying there were other guest calling to complaint about us making a lot of noise. the kids were already on bed watching a movie and having a normal conversation.) Front desk person said that if they receive another complaint, they will come to the room to see what we're doing, if for some reason we got another complaint we will have to leave the hotel. My family always goes for road trips and have never experienced this kind of incident. Very poor judgment and guest service.
Mayra
Mayra, vacanza in famiglia di 1 notte
Recensione degli ospiti Hotels.com verificata