2/10 Scadente
11 mar 2026
In November we stayed at this hotel, with my family. We stayed in a room with (2) queens, sleeper sofa and set of bunk beds. Booked the same room for this trip (March 8-10) but when we checked in, the office staff stated there was no such room. Put us in a room with 2 queens, went back to the lobby, then was placed in a family suite - (1 king, sleeper sofa and bunk beds). We were told by the check in gentleman there no such room. Yes, we stayed in the first mentioned room back in November. He told me, "no you didn't." I did not want to argue, so we were then sent to another room with a king, sleeper sofa and bunk beds. We mad it work, but that placed 2 adults in the bunk beds. I have stayed at this hotel numerous times and this is the 1st time we were not satisfied with customer service.
Carol
Carol, viaggio di 2 notti
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