Overall the resort location and amenities are extremely good. At the same level of The Chedi Andermatt or Dolder (Zh) for sure. The room is the perfect chalet-chic one can ask for, with beautiful details in wood and marble. The gym is absolutely high end, same the SPA. To be improved in such a report is the service, and in particular:
- welcome is poor (no explanation of the resort, did not notice it was my birthday while entering the ID number, ...)
- waiting to get a table for the restaurant : nobody was at the entrance desk
- service in the view bar is a little bit lost - many people walking around but not looking at raising hands
- room turn down could be much better - just quickly done and without soft cleaning in the room at all (the bathtub was full of hairs)
- not impressed by the breakfast buffet (rather small) but absolutely blowed away from the dinner in SPICES (although jacket form a woman should be taken and no winter jackets should be allowed on the chairs).
Overall -
We will go back. We just wait for 6 more months and hope service will improve.