NH Berlin Alexanderplatz

Very poor . Not in the stated location. Room was not cleaned in 3 days and no check in permitted after a very long flight at 1 pm. Check in staff totally unhelpful and unconcerned

I don’t often leave reviews but felt I had to as I found this hotel quite frustrating. When I checked in, I noticed that the hallway was very hot and stuffy. Likewise, the room was warm and uncomfortable. I couldn’t get the air con to work so contacted reception. I was told someone was take a look while I was out. The next day I had the same problem. I spoke to reception again and was told “it’s winter. We switch the air con off. Open the window” in quite a patronising tone. I already had the window but there was no draft. It was still 20c outside. Being a modern building, the airflow is minimal. Should I decide if I want the air con on? If it’s true - that ppl don’t need it - then they won’t use it. I’ve never encountered this before. It meant that we slept with the window wide open, meaning being woken up regularly by the church bells nearby. Also, the drains stink - how could they not notice this? There’s no extractor fan in the bathroom either. Beds too soft. Likewise, pillows. Lastly, no coffee making facilities. All quite poor for 4*. I stay in Berlin a lot. This is off the beaten track in a bad way. Stay near torstrasse.

I specifically booked a room with bathtub but I only got a room with shower. Slow WiFi and misleading to call it Alexanderplatz.

The room was very comfortable

Very modern and clean hotel, only had an issue with our shower not draining properly which we informed staff and it wasn't fixed