I never leave reviews typically, but I feel like it is warranted for our stay at La Quinta in Salem, Or. First thing when we arrived at 3:00 pm (check-in time) we were told our room was not ready and that we had to wait 30 minutes. Fine, so we waited and after 30 minutes asked again if it was ready yet and we got a “No” again. Then another reception attendant came out and asked us what were waiting for about 15 minutes later. Well we told her and she said “oh, we have rooms available on the second floor,” which we were surprised to hear because we thought there were no rooms ready! I’m not sure what the miscommunication was, but at that point we felt we were being jerked around by the first person I dealt with (lady with grey hair and glasses). She was unpleasant, had a bad attitude all around and seemed more interested in her phone than anything else.
At another point during our stay I was looking for someone at the front desk to buy some snacks along with another patron who wanted to check-in and we had no idea where the front desk attendant was. Then, here comes the same attendant about ten minutes later who mentioned she was making coffee and getting water. I understand that you need to refresh this stuff for guests, but there should be either someone at the front desk at all times or you should be checking to see if there’s customers waiting to be helped out periodically.
Room was semi-clean, need new towels and bed was pretty firm as well. Breakfast was good.