2/10 Scadente
12 agosto 2024
Roaches in the room. Do not book this hotel.
Booked this room to stay with my husband and 2 kids. Immediately upon entering the hotel lobby i noticed that it felt hot and damp. I went ahead and checked in and paid the security deposit at the desk since i had already booked and prepaid online. We went upstairs to our room only to Immediately see a roach crawling around in the bath tub. (See attached photo) As i was discussing with my husband and we were deciding that we needed to find a cleaner room without roaches somewhere else. My kids tried to turn on the tv and it wouldnt turn on at all. We grabbed our luggage and went back down to the front desk to ask for a refund only to be told by the guy behind the desk (who didnt seem surprised by the fact that we found roaches in our room) that he cant refund our room only our security deposit. And that i had to reach out to hotels.com for a refund. Which i still havent gotten because according to them the hotel has to approve it, but isnt responding. Outside the hotel when we left there were several sketchy people loitering around our car. Made us feel very unsafe. Dont waste your time or money on this hotel. As i am out the price of this room plus the price of an additional room i had to book so we actually had a safe clean place to stay.
Ashley
Ashley, vacanza in famiglia di 1 notte
Recensione degli ospiti Hotels.com verificata
