Holiday Inn Express Indianapolis South

I chose this hotel because it was affordable and in close proximity to the University of Indianapolis. I would not choose it again. It is very run-down and out of date; the decor--including furniture and artwork, is very outdated and well-used to the point it feels like staying in an old nursing home that hasn't been able to keep up with the times (e.g. scuffed furniture, worn out carpet, etc.). I just needed a quiet place to stay for one night as I was only in town for a presentation. Check in was easy and the hotel staff member was incredibly friendly. All was going fine until a mouse decided to join me in my room. I quietly but quickly packed up my belongings, went downstairs, and asked to be moved to a new room. I do appreciate that this request was accommodated quickly. My new room was fine, with the exception of a filthy area around the refrigerator and having to worry that another mouse might join me. I had a hard time sleeping due to this concern, which was unfortunate since I had a big presentation the next day. The following morning, upon checkout, I asked the hotel staff member (a different one from the night before) if it would be possible for me not to be charged for my room due to the mouse issue; I was told this was not possible since I booked it through a third party. I was disappointed that the staff member, though perfectly friendly, didn't seem at all concerned about a mouse in the room. This could be a great place to stay with some updates!

There was a rat in my room, found him eating my snacks on the table. Even more shocking was the staff behaved when I told them; “we haven’t had this complaint for weeks”. Sheesh. Then there was the selling my room to another guest that walked in on me. Holiday Inn has upped their game in recent years, this location is stuck in the 80’s...avoid at all cost.

Mice!! Glue boards on floor in room and had one mouse keeping us company in the room. They have mice not a god stay.

If it weren’t for the excellent front office staff, I’d be more angry. Never had clean towels or trash taken out without asking. Left at 9am each day, returned at 2pm, left agin at 4pm and returned at 10pm. Room never cleaned the entire time. Honestly, I could care less about the beds being made, but I should NOT have to ask for towels and trash. Coffee was never refilled in the room, either.

Hotel had sold my room before I checked in leaving me to find another room.