The Westin Palace, Madrid

On our last breakfast the woman asked my husband if he’d like coffee he said no can I please have orange juice and water. She just walked off never asking me . Someone later brought 2 orange juices no water. Then I finished eating long before my husband. The same woman came back ignoring me totally. Took my husband’s plate and left mine . She asked if he was done, my empty plate was there she never asked me and didn’t take my plate. No idea what her issue was. Inappropriate for service staff . On a good note the rest of the staff was fantastic and nice . The opera lunch was just wonderful. We loved it! This is the only hotel I’ve stayed at where one of the concierge staff seemed bothered by questions. Service staff... isn’t this their job?

We had a lovely stay at The Westin Palace Hotel. It was in a great position with plenty of restaurants and attractions nearby. Shopping was just a short walk. The in-house restaurant la Rotonda was amazing. Food and service was impeccable. Very comfortable bed in a spacious quiet room. The only downer we had about the hotel was the checkin was very slow due to one person on the desk. This is very bad considering the size of the hotel and how busy it is. Also, when you arrive they take your bags out of the car and leave them sitting on the street, which is unsecure for your bags, so my wife waited outside until someone came and took them inside while I checked in. Apart from that, we had an enjoyable stay.

First impressions matter. Doormen do not open doors in /out, help with luggage and rarely say hello. Even when there are many just standing around. Front desk help was uneven... some barely saw us standing there and others had such a snotty air about them that you almost thought twice about asking for recommendations. Would never stay at this property again and doubt would stay at a Marriott as well. For the money that was charged I expected more service and less attitude.