SureStay Plus Hotel by Best Western Clearwater Central

Friendly and helpful service. Very clean and comfortable.

Hotel was really nice. We had noisy neighbors so that sucked but they finally quieted down around 11. The office chairs hydrolics in the room didn’t work and there was only one very small trash can. Overall stay was nice for a business trip. Breakfast was served a little too late for us since it didn’t start until 7.

Quite a nice hotel reasonably large rooms, very comfy ,nice pool ,easy parking ,nice breakfast ,very attentive staff it just works for me . In fact I rebooked the room

We checked in late in the evening. When we arrived we were greeted very nicely and given our room key. Upon arriving in the room we notice a cigar/cigarette smell in the room and went to the desk to report it. They suggested we try another room which we did. When we entered the second room, there were no lights in the bathroom or sink area. We went back to the front desk to report it and they sent us to a third room. Well this room had no lights in the room the lightbulbs had all been removed from the lamps, I went into the bathroom and turned on the light switch and discovered 3 dead cockroaches on the floor. Needless to say we went back to the front desk and told them we were not staying and wanted a full refund since we had prepaid for 3 nights. We couldn't check out of there fast enough. I called Hotels.com and they were extremely helpful in booking a room for us and getting the refund posted to our account.

Had problems at checkin, was given room key for an already occupied room. When asked for a closer room was given a farther away room, then key did not work.