Grand Hotel Mercure Biedermeier Wien

arrivati in camera impregnata di Fumo!!! Nessuna camera matrimoniale disponibile ricollocati in camera doppia (due letti singoli). Indicazioni di parcheggio sbagliate. Personale sufficientemente preparato ma non orientato alla completa e totale customer satisfaction

Situato a poca distanza dalla stazione e dalla fermata della metro Mitte, nel complesso é comodo per raggiungere in 10 minuti a piedi il centro di Vienna. La struttura é un pò datata e gli arredi classici, molto piccola la hall e pochi spazi comuni, ma camera é confortevole (molto apprezzata la dotazione di un kit per il the in camera). Personale non sempre disponibile.

Lovely hotel, helpful staff, had a lovely upgrade to a suite. 2 notes- we found 2 small pieces of glass/Perspex on the carpet- not easy to see, but although general cleanliness very good, vacuuming could have been more efficient. Also, we had a minibar in the room- it only had one bottle of beer & one coke between us. It really should have been one each, or a small bottle of wine would have been appreciated too.

Great hotel for short holiday, very good transport options and restaurants. We expected the room to have a bath+shower as that's what it said when we booked through an external site. But it actually only had a shower. Couldn't get a different room as it was a busy a Easter period. Water leaked out of shower cubicle when used, even when we were careful to close the doors tightly. But the staff cleaned the room every day leaving it nice and dry. The bed/mattress was clean and comfortable but certainly not as good as other Mercure/Novotel hotels we've been. The staff were very friendly and helpful. The location of the hotel is excellent. Short walk to Mitte and Landstraße stations. Very good restaurants on the same road. Wien Mitte Mall has a variety of shops too like the big Interspar. Definitely recommend the hotel for all the positives.

very good