InterContinental São Paulo

Horrible experience when only for asking for a late check out, the guy in the front desk was amazingly rude! The rest of the staff was great, but I cannot believe that after staying for 3 nights at a rate of 350 USD, I received such treatment! I am not saying they HAD to give me the late check out, but there are ways to explain politely. Will never stay again and would not recommend it! Plus, highly overcharged for what the hotel has to offer. The swimming pool is depressing.

The staff was very friendly. The bar and restaurant are a bit generic and when I was there (a weekend) there were no people so it had no energy.

We had a great stay at the InterContinental - great location, good breakfast with a varied selection. James, in restaurant was very helpful. The location of the hotel is perfect. The only negative, thin walls or no sound proofing. We were on the 18th floor and family next door had a vey "active child" into the wee hours of the night

The hotel is located in a very safe area but there isn't much within walking distance in the way of restaurants. The rooms were fine and the bathrooms were a decent size. The front desk staff is friendly and do speak English. Elevator security is lacking. I was disappointed at the charges to check in early. I felt like I was being upsold. It shouldn't cost a full night's stay to check in at 10am.

The location of this hotel is great. I enjoyed my room. The only thing I didn't care for at this hotel was the check-in process and the hotel concierge never seemed to want to help me or my colleagues with questions. They would always say "no enlgish". At check-in I felt like I was buying a used car. The gentleman said that my room wasn't available but he would see if he could find a different room. He came back with an upgrade to the Presidential Suite for an extra $200 a night. I said no but he was persistant and tried to give it to me 50% off. I still said no. After 15 minute back and forth he just said my room wasn't available. I didn't ask for an upgrade I just wanted to check-in. I won't be staying here on my next trip to Sao Paulo.