6/10
The hotel room was nice, but it would’ve been nice if tv in bedroom swiveled, & blackout curtains did not close all the way. The worst part of our stay was the rude service we received by staff at the “evening reception”. The waiter was so rude! After he seated us, we ordered an appetizer, because the snacks were just that, snacks, popcorn, cheese crackers, fruit, & we got our complimentary drinks. He was just very snooty, & before we had even decided if we were going to order more food, he brought us our check, without even asking if we wanted anything else! Missed opportunity for him! Also, we had come to a trivia night, at the rooftop bar a few nights earlier, & our waitress there was so rude as well! We sat at our table for at least 25 mins before putting in our drink order, & when we were done, & asked her to take our check w/ credit card, she rudely said she’d be there in a minute, even though she was at another table right by ours. The rooftop bar seems to try to be more upscale, but their staff was totally unprofessional & rude, no wonder it wasn’t very crowded? I will say the staff at front desk were wonderful! As a resident of Rockford, who try’s to support downtown businesses, I’m super disappointed if this kind of poor service, is what we are portraying to out of town patrons, as it doesn’t put Rockford’s downtown in a very good light, unfortunately! I would expect any hotel, but especially an Embassy Suites, to have exceptional service staff?
Jackie
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