Four Points by Sheraton Kalamazoo

They did not have a room available for us when we checked in. They had overbooked the hotel and had no rooms with 2 queen beds left. They sent us across the parking lot to the Holiday Inn Express to a room with a queen and a very uncomfortable pull out couch. Very disappointed!! Will not book here again.

It was okay. I was surprised they had a pool and no jacuzzi? Breakfast personnel was friendly. Waitress on hotel restaurant Saturday night was kind of rude. Other than that it was okay.

The hotel and room were beautiful. However, the lighting was horrible, not nearly bright enough lights...and not enough of them. It was very dark. Also, the pillows were very flat, and there were no extras. The TV didn't work well. It took us a while to figure it out and every time we'd turn it on, it was on a non-channel (white noise). Everyone who worked there was nice, however.

Hotel is being renovated, so that will take care of many issues. The bed was comfy, a good location for us. The towels are very thin😔 Worst for us was we left some charging cables there. When we called, we were told they were not turned in. Front desk went to check the room, which was very nice of her. However, no cables found. I guess housekeeping took the cables and we had even left a tip! Oh, well.

We booked this hotel for the indoor pool, which was closed the entire time we were there. We ordered food and by the time they said it was ready and we went to pick up it was cold. I left message for management and never received a call back. I paid a lot at this hotel and should have received some type of credit.