InterContinental Chicago Magnificent Mile

Good location to get you where you want to go but for the cost per night plus the added on "destination fee" makes this hotel not a good value. The gym was quite small but decent enough, just hope you don't go during a busy time for the cardio equipment as the exercise and spin bike were both in use when I arrived. The pool looked more like a lap pool than a family friendly one but I did not use it. When checking in, the attended had to "check with the manager" about reducing the deposit to 125. I was told everything was paid for then found the destination fee sheet slid under the door on checkout day. I guess that's on me to check for hidden fees. My bed was lumpy and not firm enough. To avoid back pain I had to sleep on the edge of the mattress. Room service was fine, though don't expect the rooms to be roomy.

Great Hotel!

Concierge repeatedly curt and dismissive

Perfect

Had some problems during my stay but those were solved I did not like that they forced almost 19usd gratitude without asking on preppy breakfast. With that money I could do Starbucks and saved paying breakfasts. Do not like when they forced things without asking and did not let you decide