Overall, we did not have a good experience with our stay. The room smelled musty, the shower didn't work nor did some of the outlets. When we tried to shower in the morning we learned that it was not working. Called for Maintenace and was told not on site but would be in 30 minutes. Waited over 2 hours. Finally called front desk and had them come to the room. The person confirmed the issue but was unable to do anything, He said he called their manager and was told they would look after me on my next visit, I said that was unacceptable and needed a resolution as we needed to get back on the highway and none of my family were able to shower nor did our phones charge. After a lengthy discussion, the front desk person said he would contact the manager again, he would call me and I would not be charged until we spoke. I waited 48 hours, saw the full price of the room was charged to my credit card and I received no call. I then called the hotel and spoke to the same front desk person who confirmed the issues in our room and was told - maintenance went to the room and said there were no issues. No apology for not calling me, no acknowledgment that he himself had seen the issue, I again replied that this was unacceptable and asked the manager to call me, The front desk person said he would contact the manager and call me back. This time he did call me back and I was offered $20.00 off the room cost. This was another weak attempt at customer service. I will never return!