4/10 Discreto
19 apr 2026
Called the hotel before I even left home to notify of later check in. Kept being placed on hold & finally gave up. Arrived, the guy & young lady neither seemed one bit concerned. Needed a luggage cart- ended up with laundry cart which worked out & I was thankful for since we had a lot of stuff. I did check the room for bed bugs, etc before checking in but as we stayed - I noticed things I’d missed on first glance. Pee stains on side of toilet, hairs in bathroom, stains on bathroom wall. I don’t want to know. I didn’t walk bare foot in our room & had I not been too tired to pack up all over- I’d have gone elsewhere. None of the outlets in dressing area worked. previous guest had leftover something in fridge & I later found something unidentified rottening inside the ice bucket.
Beds appeared clean & slept comfortable tho I took my own pillow & blanket. Our balcony faced the pool- which was covered & closed despite it being April & 1000 degrees in Columbia.
They also only change towels every 3 days unless you ask. They don’t provide enough towels for all that. Again- I brought my own bc my teen uses every towel that can be found every single time.
Upon checkout, I did notify the manager & was able to have some money returned. Only gave 2 stars bc of the beds & otherwise decent room. Place has potential but needs new staff. Indian owned/operated also just fyi.
Christine
Christine, vacanza in famiglia di 2 notti
Recensione degli ospiti Hotels.com verificata
