I booked on hotels.com because I did NOT want an airBNB situation. Yet, an airbnb situation is exactly what I got.
The pictures made the listing look like it was a boutique hotel - it is NOT. It's a very poorly done house, with no attention to details, no insulation, and the worst of each furnishing type.
When I arrived, there was a number on the door to text - it was cold and rainy. I waited 10 minutes and got no reply, so I called and they gave me information that should have been emailed with the listing. Had that been done, I'd have already known what I was getting, and I would have canceled the listing and gone somewhere else.
The furniture in the living room was stained and not in good condition. It all reeked of cleaning products, and not in a good way.
The doors were flimsy and if I were a younger person, I would not have felt at all safe staying there. You could hear EVERYTHING though the walls. At first, I thought other guests were being loud, but they’re not. I heard them unzipping luggage! I heard them using the restroom - not just a flush sound either. YIKES.
They sent me an email I saw on the last day after checkout telling me I had to take me shoes off to enter the property - sorry, but absolutely not. Get a door mat! This is beyond wild. I wish there had known what this was, and had checked reviews first. People are not being unreasonable here - every review 100% checks out in the few hours I’ve been here.
Avoid this place at all costs.
