2/10 Scadente
7 mag 2025
Not Safe or Reliable Accommodation. Rude Staff!
I would not recommend for 3 reasons:
1. SAFETY. There is a loud bar located on the 1st floor. There was a large fight that came onto the sidewalk with physical fighting & yelling leading to a gentleman being beaten & profuse bleeding . It was quite scary.
2. VERY LOUD. The rooms facing the royal mile are loud due to the pubs open late.
The other rooms are in front of loud air vents and go on and off all day and night (see photos). The pigeons were VERY loud starting at 5am.
3. POOR CUSTOMER SERVICE. It is the worst I’ve experienced in my life. They sent me my room 3 days in advance indicating I was in room 11 along with our entry code. When I arrived I was not able to get in & the pin did not work.
Their office closes at 5pm so if you arrive after 5pm you are out of luck for assistance.
I tried calling their emergency line around 630pm since their office closes at 5pm. No one answered the emergency line!
I had my family of five panicking because we could not get into our room & had no where to go. After calling a number times over a period of time I was finally told my room changed to room 8.
They attempted to lie by saying that I have been booked in room 8 since January. Once I produced my email showing confirmation for room 11 three days before my check in they changed the story to say it was due to maintenance issue.
Their reservation manager was rude & unprofessional. I was very surprised at this behaviour.
This place ruined my family’s holiday.
Simone
Simone, vacanza in famiglia di 2 notti
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