Holiday Inn Spartanburg Northwest, an IHG Hotel

this hotel is being remodeled. all the buildings around were vacant. walked in to a very strong odd odor that was throughout all the floors, some kind of strong deodorizer sprayed on the carpets (could see the over spray on doors and jams). i requested a room with no strong chemicals due to asthma. opened my door and it was very obvious someone had smoked recently in the room, could even see where they flicked ashes as it made yellow discoloration marks in the bathroom. the carpet was dirty. the side of the bed had splashes of a brown liquid. the chair in the corner had food crumbs all over it and empty condiment container was sitting beside the chair. the air return was very dirty. the lady at the front desk was very nice and polite and changed our room. the 2nd room was fine, did not smell but there was no hot water!!! but at least the fridge actually worked. i think whoever is doing the work is scamming the owners. first room the new fridge did not work and we had to unwrap the plastic to use the microwave. in both rooms there is a keurig, both were dusty looking which was fine since there was no cups, coffee, or any cream/sugar so just a useless keurig that couldnt be used. both rooms had empty tissue holders. in the hallways the smell was so strong it burned our eyes. we left early. would not reccommend this place.

Hotel was being renovated, no mention of this on hotels.com. Hallway smelled like cigarettes. No phone in the room. Had to reactivate the room keys twice within 24 hours. No signage on the building or near the parking lot to let you know you were in the right place.

This was our first stay at the Palmetto in Spartanburg. We were in town to see some talent perform at Ground Zero. The hotel was perfectly located close to the venue. The hotel is in flux, as they look to be remodeling...so we were apprehensive, at first, of how our room would turn out. I have to say it was one of the NICEST hotel rooms we have ever stayed in. It was spacious & clean. The walk-in shower was a bonus, as my disabled husband has problems stepping over the side of a standard tub.

The hotel is being renovated and some floors/stairs weren’t as usable, but everyone was helpful and our room was great! I’m very happy with the price, location, and people! I’d consider them again for our next trip to Spartanburg.

They were in the Middle of a remodel, Was told the Elevator wasn’t working, I was on the 3rd floor. Not an issue it happens some times. The hallways were full of Debris from the remodel. See photos. When I got to my room, it was clean, but.... I noticed the AC Unit was unplugged, and when I plugged it in I found out why. It sounded like a Draft Horse Galloping as best as she could.. had to unplug it after about 45 min, I was worried it might Die. Then I went to the bathroom, the TP holder was barely holding on.. like someone might have used it to hold onto, at which point their luck ran out and it collapsed on them. They tried to mask it buy putting the roll on it.. can’t fool me. Also no Ice bucket. The next morning I got up, No cold Water in the Sink, luckily for me the shower had both hot and cold water.. didn’t find that out till I got back fir the second evening. The second evening I had to have my Door Key reprogrammed. As I walked to my Room, I noticed that all the rooms on the first floor were open and full of stuff. When I had gotten to my Room, I noticed they had not, cleaned the room or made the bed or took the towels. Also the ice Machine on my floor was out of ice, so I walked to the Second floor to get Ice. It had Ice. After my room was back to temperature I unplugged the AC Again. I also may or may not passed 2 Hookers in the stair well.

Although the room was beautiful, the lobby was under construction and left much to be desired. It would have been nice if hotels.com made it possible to know that when showcasing this hotel. This hotel is under construction/refurbishing. Again the comfort of the room was amazing!!

Major construction. No breakfast room built yet, no breakfast included as stated. Room very well done, very comfortable bed.

We chose this hotel because it was identified on your site as having a pool and offering free breakfast. When we arrived we found that they were remodeling, so the pool was closed and breakfast was not available.

Hotel is under renovations and changing ownership. The room was not ready for guest. Only one ice machine in hotel.

This property is under renovation, which is not stated anywhere online! There is no lobby, no pool, no breakfast. The front desk attendant was really helpful and nice, though. Since our room had been renovated but most of the hotel (including the hall to our room!) was in shambles during renovation, she refunded us our stay and helped us find an acceptable alternative for the night.