The Westin Harbour Castle, Toronto

I stayed for 3 nights - the room is NOT cheap. 1 had 1 500ml bottle of water, no bathrobe and toiletries for one person for 1 day. When I brought it to the Receptionist attention at checkout (he asked how was my stay), he said it was my fault for not calling every day to get them brought to my room and he added the maids have no way of knowing how long I'm staying -i did bloody book for 3 nights in advance?!!? Ofcourse, no valet parking and elevators so I had to park my car anywhere on the 5th and 6th floor and ealk back down only to walk back up each day to get my car....only to learn from the parking attendant on the last day, if I were a person with mobility issues, he could take me up with the valet attendants' elevator :-O (really?!?)..

Incorrect information provided over the phone and the front desk during check in not helpful

Great stay! Beautiful location and lake view room. Special thanks to Oliver for his courteous service and making us feel so welcome!

We’ve stayed at this hotel before, but not in a few years. Check in was great, our room was definitely tired though and not as clean as I would’ve hoped during the midst of a pandemic. Beds were comfy, shower was great and overall, it was fine for a one night stay where we didn’t need to spend time in the room.

Even if it is Covid period, the breakfast given at the door of the room is ridiculous,even scandalous for a hotel of this level !

No one seems to know much about the hotel .. before booking I called and inquire about rooms with balcony and was told that the hotel doesn't offer rooms with balcony. I went ahead and book . While checking on the website I saw a picture of the room with balcony in which I called back again and was told the hotel DOESN'T have rooms with balcony..when I was transferred to front desk I was told yes they do have rooms with balcony but very little and they all sold out to which I explained how disappointed I was even more so knowing I couldn't get a refund When I checked. I realized the room had no microwave and no ice bucket as they normally so I went to front desk to inquire and was told house keeping would bring them to the room . So I asked about the ice situation and was told that each time I needed ice I would have to let front desk know so they can get housekeeping to bring to the room as the ice machine isn't working in which I thought would be very annoying. After an hour I went back to front deck to request more ice and was told that there is ice on every floor I explained that I was notified of the machine not working and he just smiled and said it is and gave directions to get to the machine .. like really

Convenient, clean and comfortable.

The room had great views overlooking the city. The room was very clean! The check out time of 12pm was nice

Great!