Swissotel - Chicago

La stanza era ampia, il letto comodo; il servizio gentile, anche se distaccato, ma piuttosto lento

The hotel is beautiful and the location is perfect for spending a couple of days in downtown Chicago. My only complaint is the concierge service "free coffee from 5 am - 6 am". Who is getting the coffee at that time? And yes, we did have the coffee packets in our room but 1) that coffee always turns out way weaker than I need it to be and 2) on our second day we got new coffee but not new or clean coffee cups. This just seemed weird.

My friend & I came up for a girls trip on the way to a wedding in Madison, Wisconsin. We both used to live in Chicago & were excited to be back & spenda few nights. Our flights arrived very early putting us at the hotel about 9 am. We were expecting to just drop our bags off, assuming a room would not yet be ready. Not only did they give us an early check in which was a HUGE life saver, but our room was also upgraded. After freshening up in our room, we went down to have breakfast in the restaurant inside the hotel which was fantastic-great food & service. Our room was huge, plenty of space for both of us to get ready. We had great views & everything was very clean. All of the staff was very friendly & helpful. I even had an issue with the credit card I put the room on & they could not have handled it any better. My only complaint is that we were woken up my housekeeping both mornings wanting to clean our room at 8-9 am. Would definitely recommend staying at this hotel!

Stayed at the Swiss Hotel for the Jazz Fest. It was a short walk to the fest in Millennium Park. The river walk and Lake Shore East Park are treasures right out the door. Also right out the door is great place to see the fireworks at Navy Pier.

Amazing stay, amazing Staff. It was clean and beautiful views.