8/10 Very Good
Jan 3, 2025
We recently stayed at the Quality Inn Hotel, and while there were some positives, my experience was marred by several significant issues that the management needs to address.
First and foremost, upon arrival, we encountered a clogged toilet in our room. We had to call maintenance to resolve the issue, which was inconvenient and set a negative tone for our stay. Unfortunately, that wasn’t the only maintenance issue we faced. During our time there, I experienced extremely slow water flow while showering, necessitating yet another call to maintenance. These recurring problems were frustrating and detracted from our overall comfort.
The most alarming issue, however, was the parking situation. For three consecutive days, five cars were stuck in ice in and out of the parking structure. When we approached the manager for assistance, his response was lackluster at best. He simply said, “Let me see what I can do,” and then failed to follow up or take any action. Thankfully, it was the kindness of other guests and strangers that helped us navigate this frustrating situation, but it’s disappointing that the hotel staff did not step up to help.
On a brighter note, I must commend the breakfast, which was truly amazing. The variety and quality of the food were impressive and a highlight of our stay. Additionally, the housekeepers were exceptionally nice and attentive, contributing positively to our experience.
Overall, Quality Inn has great potential.
Mario
Mario, 3-night family trip
Verified Hotels.com guest review