Hotel itself was very pleasant, well-lit, comfortable, breakfast had some good healthy options. Shuttle from airport never came after waiting more than 30 minutes outside. I understand the airport was extremely busy, but every other airport hotel had shuttles come through twice while i was waiting for this hotel's, including 2 other Holiday Inns shuttles at different locations. I finally just took a cab as it was very cold outside. Shuttle to airport the next morning was as advertised, every 30 min.