2/10
We booked this hotel in April to check in on July 3. When we arrived, a posted announcement was the first to inform us that the hotel had been closed by the health department on May 30. No one was at the motel to speak to, and hotels.com customer service was automated and completely useless.
We had to make a last minute search and booking for Independence Day weekend, that was more than twice the distance from our workplace and more expensive.
Now, we may have dodged a bullet (could have been bedbugs? Or black mold? Cockroaches?) but i really feel that the complete absence of customer service from both the Baymont by Windham St Charles and hotels.com was completely unacceptable.

Heather
Viaggio di lavoro di 3 notti