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Pelican Eyes Resort and Spa

Struttura a 3.0 stelle
Hotel in montagna a San Juan del Sur con 2 ristoranti e spa

Scegli le date per vedere i prezzi

i mesi mostrati al momento sono January 2025 e February 2025.
gennaio 2025
febbraio 2025

Galleria fotografica per Pelican Eyes Resort and Spa

3 piscine all'aperto, lettini
Doppia Standard | Una cassaforte in camera, con stile personalizzato, ferro/asse da stiro
Servizio della struttura
Monolocale Deluxe, 1 camera da letto | Area soggiorno
Vista dalla struttura

Recensioni

8,2 su 10

Ottimo

Servizi più richiesti

  • Trasferimento aeroportuale
  • Piscina
  • Spa
  • Parcheggio gratuito
  • Non fumatori
  • Aria condizionata

Servizi principali (12)

  • Pulizie giornaliere
  • Vicino alla spiaggia
  • 2 ristoranti
  • Spa con servizi completi
  • 3 piscine all'aperto
  • Colazione disponibile
  • Servizio in camera
  • Sale per trattamenti e massaggi
  • Centro congressi
  • Navetta da e per l'aeroporto
  • Terrazza
  • Aria condizionata

Per famiglie (6)

  • Soggiorno gratis per i bambini
  • Pentole/stoviglie/utensili
  • Bagno privato
  • Giardino
  • Terrazza
  • Pulizie giornaliere

Opzioni della camera

Filtri disponibili per le camere
Stai visualizzando 4 su 4 camere

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Monolocale Deluxe, 1 camera da letto | Una cassaforte in camera, con stile personalizzato, ferro/asse da stiro

Monolocale Deluxe, 1 camera da letto

In evidenza

Patio
Con decorazioni personalizzate
Aria condizionata
Frigorifero
Anno della ristrutturazione: 2016
Ventilatore a soffitto
Bagno privato
Macchina per tè/caffè
  • 7 m²
  • Per 4 persone
  • 1 letto king o 2 letti queen

Apri tutte le foto per Residenza, vista oceano

Residenza, vista oceano | Soggiorno

Residenza, vista oceano

In evidenza

Patio
Sala da pranzo indipendente
Salotto separato
Con decorazioni personalizzate
Aria condizionata
Frigorifero
TV al plasma
Anno della ristrutturazione: 2016
  • 23 m²
  • Vista oceano
  • Per 4 persone
  • 2 letti matrimoniali

Apri tutte le foto per Doppia Standard

Doppia Standard | Una cassaforte in camera, con stile personalizzato, ferro/asse da stiro

Doppia Standard

In evidenza

Patio
Con decorazioni personalizzate
Aria condizionata
Frigorifero
TV al plasma
Anno della ristrutturazione: 2016
Ventilatore a soffitto
Bagno privato
  • 9 m²
  • Vista oceano
  • Per 4 persone
  • 2 letti matrimoniali

Villa, 2 camere da letto

  • Per 6 persone
  • 2 letti queen e 1 divano letto (matrimoniale)

Strutture simili

2 piscine all'aperto

TreeCasa Hotel & Resort

Piscina
Colazione gratuita
Spa
Trasferimento aeroportuale
9.6 su 10, Eccezionale, (53)
Il prezzo attuale è 300 €
tasse e oneri inclusi
2 gen - 3 gennaio 2025
TreeCasa Hotel & Resort
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Informazioni sulla zona

Mappa
De la Parroquia 1 1/2 Cuadras al Este, San Juan del Sur, Rivas, 48600

Cosa c’è nei dintorni?

  • Spiaggia di San Juan del Sur - 8 min a piedi
  • Porto di San Juan del Sur - 13 min a piedi
  • Playa Nacascolo - 12 min in auto
  • Playa El Remanso - 19 min in auto
  • Spiaggia di Marsella - 24 min in auto

Come spostarsi

  • Aeroporto Internazionale di Managua (MGA) - 153 min in auto
  • Navetta da e per l'aeroporto (a pagamento)

Ristoranti

  • ‪El Timon - ‬8 min a piedi
  • ‪La Tostadería - ‬6 min a piedi
  • ‪Dale Pues - ‬7 min a piedi
  • ‪El Social - ‬7 min a piedi
  • ‪Ding Repair Cafe - ‬5 min a piedi

Informazioni su questa struttura

Pelican Eyes Resort and Spa

In riva all'oceano, Pelican Eyes Resort and Spa è la scelta perfetta per un soggiorno a San Juan del Sur. Nel centro benessere potrai farti coccolare con massaggi “deep tissue”, body wrap e trattamenti per il viso, mentre La Cascada, uno dei 2 ristoranti in loco aperto per la colazione, il pranzo e la cena, ti permetterà di assaggiare le specialità della cucina locale e internazionale. Gli altri punti di forza di questo hotel in stile mediterraneo includono 3 piscine all'aperto, una terrazza e un giardino.

Lingue

Inglese, spagnolo

Informazioni generali

Dimensioni dell'hotel

  • 40 camere
  • Su 1 unico livello

Arrivo/partenza

  • L'orario del check-in è il seguente: 15:00-21:00
  • Il check-out è previsto alle ore: 12:00

Restrizioni relative al tuo viaggio

  • Consulta le restrizioni dovute al COVID-19

Istruzioni speciali per il check-in

  • Questa struttura offre il servizio di trasferimento dall'aeroporto (potrebbero essere previsti supplementi). Per usufruirne, prima della partenza occorre comunicare alla struttura i dettagli relativi all'arrivo, utilizzando i recapiti indicati nella conferma ricevuta in seguito alla prenotazione.
  • La reception è aperta tutti i giorni dalle 06:00 alle 22:00.
  • Gli ospiti devono contattare la struttura in anticipo per ricevere le istruzioni relative al check-in. Il personale alla reception è presente solo in orari limitati.
  • Contatta la struttura in anticipo per prendere accordi per il check-in. I recapiti sono indicati sulla conferma della prenotazione.
  • Se prevedi di arrivare dopo le ore 22:00, contatta la struttura in anticipo, utilizzando i recapiti indicati sulla conferma della prenotazione.
  • This property is a walking property with many stairs, and may not be suitable for guests with mobility issues.

Richiesti al check-in

  • Si richiede una carta di credito o carta di debito, o un deposito in contanti per eventuali spese accessorie
  • Potrebbe essere necessario presentare un documento d’identità valido

Bambini

  • Fino a 2 bambini (di età pari o inferiore a 5 anni) soggiornano gratuitamente nella camera dei genitori o dei tutori utilizzando i letti presenti
  • Culle (lettini per bambini) non disponibili.

Animali domestici

  • Non si ammettono animali domestici

Internet

  • Accesso a Internet wireless e via cavo gratuito nelle aree comuni
  • Wi-Fi gratuito in camera

Parcheggio

  • Parcheggio non assistito gratuito disponibile in loco
  • In loco c'è un parcheggio accessibile in sedia a rotelle
  • Si applicano limitazioni all'altezza dei veicoli ammessi all'interno del parcheggio presso la struttura

Trasferimenti

  • Navetta per l'aeroporto su richiesta 24 ore su 24*

Altre informazioni

  • Struttura riservata ai non fumatori

Servizi della struttura

Pasti e bevande

  • Colazione preparata su ordinazione (a pagamento) disponibile tutti i giorni dalle 07:30 alle 10:30
  • 2 ristoranti
  • Servizio in camera con orario limitato

Viaggio con i bambini

  • Soggiorno gratuito per i bambini (consulta i dettagli)
  • Menu per bambini

Cose da fare

  • Una spiaggia nelle vicinanze
  • Noleggio biciclette
  • Arrampicata su roccia
  • Vela
  • Surf/bodyboarding
  • Noleggio motorini/scooter
  • Zip-line

Servizi business

  • Centro congressi

Servizi

  • Reception con orario limitato
  • Supporto per la prenotazione di escursioni e biglietti
  • Servizio di lavanderia e lavaggio a secco
  • Servizi per matrimoni
  • Servizio facchinaggio
  • Lettini da piscina

Caratteristiche e dotazioni

  • Anno di costruzione 2004
  • Una cassetta di sicurezza presso la reception
  • Un giardino
  • Una terrazza
  • 3 piscine all'aperto
  • Una spa completamente attrezzata
  • Sale per trattamenti e massaggi
  • In stile mediterraneo

Accessibilità

  • Percorso accessibile in sedia a rotelle
  • Parcheggio accessibile in sedia a rotelle

Servizi della camera

Intrattenimento

  • Canali TV via cavo

Il massimo comfort

  • Aria condizionata
  • Ventilatore a soffitto
  • Accessori per la preparazione di caffè/tè
  • Ferro/asse da stiro su richiesta

Arredi

  • Patio
  • Arredamento con tocchi individuali

Bagni e dotazioni

  • Bagno privato
  • Doccia
  • Set di cortesia gratuiti

Sempre in contatto

  • Wi-Fi gratuito
  • Telefono

Pasti e bevande

  • Frigorifero
  • Pentole/stoviglie/utensili

Altro

  • Pulizie giornaliere
  • Cassaforte in camera

In evidenza

Spa

Tranquila Day Spa dispone di 1 sala trattamento. Concediti una pausa di puro relax scegliendo fra massaggi connettivali, massaggi svedesi, trattamenti per il viso e body wrap. Potrai concederti un momento di puro relax scegliendo fra aromaterapia e altri servizi concepiti per la salute e il benessere.

La spa è aperta tutti i giorni. I minori di 8 anni non possono accedere alla spa.

Ristoranti

La Cascada: ristorante gourmet a bordo piscina che propone cucina locale e internazionale e serve la colazione, il pranzo e la cena. È possibile ordinare un drink al bar e godersi il pranzo o la cena all'aperto (tempo permettendo). Viene offerto un menu per bambini.
Bistro La Canoa: bar per sportivi a bordo piscina che propone cucina locale e internazionale e serve il pranzo e pasti leggeri. Sono disponibili anche tavoli all'aperto (tempo permettendo). Aperto tutti i giorni

Costi e regolamenti

Extra

  • Accesso remoto a Internet disponibile in camera con un costo aggiuntivo.
  • La colazione preparata su ordinazione costa da 210 NIO a 360 NIO per gli adulti e da 5 NIO a 12 NIO per i bambini (circa).
  • La navetta per l'aeroporto è disponibile a un costo aggiuntivo di 1200 NIO a persona (solo andata).

Parcheggio

  • Sono previsti limiti di altezza per il parcheggio.

Piscina, spa e palestra (se disponibili)

  • Per utilizzare la piscina si richiede la supervisione di un adulto per i minori di 12 anni.
  • Gli ospiti con meno di 8 anni non possono accedere alla spa.
  • È necessario prenotare i massaggi e i trattamenti spa prima dell'arrivo, contattando la struttura ai recapiti presenti sulla conferma della prenotazione.

Regolamenti

Questa struttura è gestita da un host professionista, che la affitta in ambito commerciale, imprenditoriale o professionale.
Nelle camere della struttura sono ammessi solo gli ospiti registrati.
Questa struttura accetta carte di credito.
Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.

Struttura nota anche come

Pelican Eyes
Pelican Eyes Resort
Pelican Eyes Resort San Juan del Sur
Pelican Eyes San Juan del Sur
Hotel Pelican Eyes
Pelican Eyes Hotel San Juan Del Sur
Pelican Eyes Resort And Spa Nicaragua/San Juan Del Sur
Pelican Eyes Resort Spa
Pelican Eyes Resort Spa
Pelican Eyes Spa Juan Del Sur
Pelican Eyes Resort and Spa Hotel
Pelican Eyes Resort and Spa San Juan del Sur
Pelican Eyes Resort and Spa Hotel San Juan del Sur

Domande frequenti

Pelican Eyes Resort and Spa include una piscina?
Sì, troverai 3 piscine all'aperto.
Pelican Eyes Resort and Spa ammette animali domestici?
Ci dispiace, ma non sono ammessi animali domestici.
Pelican Eyes Resort and Spa offre parcheggio in loco?
Sì, troverai parcheggio gratuito non assistito.
Pelican Eyes Resort and Spa offre un servizio di navetta da e per l'aeroporto?
Sì, è disponibile una navetta da e per l'aeroporto. Il costo è di 1200 NIO a persona solo andata.
A che ora si effettuano il check-in e il check-out presso Pelican Eyes Resort and Spa?
Puoi effettuare il check-in in questa fascia oraria: 15:00- 21:00. Il check-out va effettuato entro le 12:00.
Quali attività sono disponibili presso Pelican Eyes Resort and Spa e nelle vicinanze?
Se sei tra gli appassionati di ciclismo, tour in barca e arrampicata su roccia, in questa zona ti divertirai un mondo. Regalati un trattamento nella spa o fai una bella nuotata in una delle 3 piscine all'aperto. Pelican Eyes Resort and Spa offre anche trattamenti spa e un giardino.
Pelican Eyes Resort and Spa ha dei ristoranti o posso trovarne nelle sue vicinanze?
Sì, ci sono 2 ristoranti che offrono tavoli all'aperto, cucina locale e internazionale e vista sul giardino.
Pelican Eyes Resort and Spa ha spazi esterni privati?
Sì, ogni camera ha patio.
Com'è la posizione di Pelican Eyes Resort and Spa?
Pelican Eyes Resort and Spa si trova nel cuore di San Juan del Sur, a 8 min. a piedi da Spiaggia di San Juan del Sur e a 13 min. a piedi da Porto di San Juan del Sur.

Recensioni su Pelican Eyes Resort and Spa

Recensioni

8,2

Ottimo

8,6/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Condizioni e dotazioni della struttura

Recensioni

10/10 Eccezionale

Beautiful hotel
Beautiful hotel overlooking San Juan Del Sur. Great facilities, friendly staff. Good breakfast. Thanks for the room upgrade!
CR, vacanza in famiglia di 3 notti
Recensione degli ospiti Expedia verificata

8/10 Ottimo

gem Of a place but needs some better management
Wonderful location and foundation. Better management is needed to give a better overall experience. We stayed at one of the highest condos and were given an overview during check in about the pool and bar to enjoy it during stay. Unfortunately we found later that bar is only open for weekends. Very disappointed because we were struggling to get vegan and allergy friendly food there and had hoped bar menu might accommodate. Had sent a note ahead about our food restrictions but received no response. Luckily in San Juan del sur there are food places accommodating. Felt bad for the drivers since there’s few of them to ask to drive us to top rather than taking stairs since I had a broken toe. They really need more drivers - or clearer understanding of expectations Couldn’t use room upstairs to sleep since air conditioning didn’t work
Viaggio di 6 notti
Recensione degli ospiti Travelocity verificata

6/10 Buono

Beautiful Views... that’s about it.
We had a room that we need to get a ride up to in a truck, and Had to walk down a thousand steps to get down. The bar by our room was closed, no room service, so up and down. The beds not comfortable at all, and old dusty towels. Staff could care less that we were even there. the food was so-so, cocktails took about 30 minutes to get. I would not stay here again.
Viaggio di 4 notti
Recensione degli ospiti Expedia verificata

2/10 Scadente

Although the hotel is beautiful I would not recommend this to anyone. The hotel staff at the front desk were rude every single day. They should consider changing the people that they have working at the front desk. Since the moment we got there they were very unfriendly and made us feel unwelcome. The fact that the hotel is located at the to of the mountain is ok, we just had to depend on shuttles to get to the bottom part in order to get into town. The shuttle service ends at 10pm. We did not know that. We tried leaving past 10:20 pm and when I called the front desk they said “shuttle service ended at 10 pm.” I asked if they could call a cab for us and they said “we don’t have a number for a cab.” After this I expressed how unhappy I was because the gentleman was not willing to help us. He immediately called us a cab. This made me feel trapped as if I had a to follow a curfew. Besides that the hotel room did not have a blow dryer or iron. You have to call front desk to pick it up. That’s another shuttle drive to the front desk. The Shuttle drivers and maids are nice. The front desk people and the service at the restaurant are horrible. The place as beautiful as it is, well it’s just inconvenient. I will not reccoment to anyone and I won’t come back to this resort.
Viaggio di 6 notti
Recensione degli ospiti Orbitz verificata

8/10 Ottimo

Wonderful views. Great location.
Short walk to beach and restaurants. Luggage delivery to rooms needs improvement as room access is too steep to permit self-carry or bellman style checkin. Delivery by back road via cheap is too slow.
Stephen, viaggio di 2 notti
Recensione degli ospiti Expedia verificata

10/10 Eccezionale

Jorge L, viaggio con gli amici di 1 notte
Recensione degli ospiti Hotels.com verificata

8/10 Ottimo

Nice room, good service and nice location.
We spent two nights at the Pelican Eye's Hotel, and were overall quite happy with our stay. The staff is friendly and speaks a reasonably amount of English, if you are not comfortable with Spanish. The location is great with a good view of the ocean - we even had the view from our bed (which was comfortable). Included breakfast is a bit above average and there are different options to choose from. However, all these niceties don't come for free; expect to pay more than double for drinks, beers (2.5 USD wo tax and tips) etc relative to other places. Also there are quite a lot of stairs to traverse if you want to get around by food - they do, however, provide free transport around the hotel grounds. They also offer shuttle services to surrounding beaches for 10 USD.
Kenneth, fuga romantica di 2 notti
Recensione degli ospiti Hotels.com verificata

8/10 Ottimo

Dejligt resort med god beliggenhed
3 overnatninger, med rigtig god service. Vi havde bestilt et standard værelse, og desværre var air condition enheden utroligt støjende. Hotellet sendte en medarbejder første aften, men han kunne desværre ikke gøre noget ved enheden. Næste dag talte jeg med receptionen, og de sendte en ny medarbejder op for at undersøge enheden, og samtidig tilbød de at flytte os til et andet værelse. De opgraderede os til den tilstødende villa. Utroligt flinkt og service minded personale, og god håndtering af problemet. Morgenmaden var inkluderet, men man kan ikke vælge alt på deres menu. Der står i velkomst brevet fra receptionen at man kan opgradere sin morgenmad ved at betale pris forskellen, men det kunne vi altså ikke. Om det var en fejl fra personalet, eller en fejl i velkomst brevet er uvist. Under alle omstændigheder så var morgen maden rigtig god, og kaffen ligeså !
christian, fuga romantica di 3 notti
Recensione degli ospiti Hotels.com verificata

10/10 Eccezionale

Trip of a lifetime
Such an amazing hotel - super clean, amazing facilities. But most importantly was how great the staff were. Krystal (sorry for not knowing the spelling of your name) - saved my butt; I left my bag at reception and was on the way to the airport - she called the taxi driver, and had staff hand deliver to me when we went back for it. Mucho gracias! You won’t be disappointed
Aaron, viaggio di 2 notti
Recensione degli ospiti Expedia verificata

6/10 Buono

Mixed Review
The hotel was quiet, the rooms were clean and comfortable and the staff were friendly. The water faucet in our shower broke and our AC didnt work so they gave us a very nice updrade. The shower in the upgraded room didnt work either. They didnt fix it. There is nothing going on. tThey didn't even play music and there was not a single person in sight. The second issue is the stairs. There were 288 stairs to walk up to get to our room! Yes, 288, and we weren't even at the top of the resort. There is a driver to drive you there if you want to tip him each time, but we were back and forth from our room and town alot and that would have been super expensive. The transportation to any local attraction is 10 times more expensive than any shuttle service in town, AVOID HOTEL PROVIDED TRANSPORT. Unless your pockets are super deep just don't do it. I consider the price of their transport to be the definition of price gouging. Our last night we decided to have dinner at the resort, (their food is SUPER expensive). My husband ordered filet mignon, which came out as folded over flank steak to make it look thicker. My lobster was way overcooked and the person working at the bar had to walk to the main bar (which is far) to get our food. Needless to say it was cold by the time we got it but we felt so bad for the guy that had to go pick it up down those stairs that we didn't complain. There are better places in town for much less money and you will probably be happier with one of those.
Brittany, viaggio di 6 notti
Recensione degli ospiti Expedia verificata

8/10 Ottimo

Great but Older.
In this area this place was a great place. Safety and accommodating was the strong points. This place is getting old and needs some upgrading and repairs. It is very nicely done, just older. Loved the bathrooms!
Ricky, viaggio con gli amici di 1 notte
Recensione degli ospiti Hotels.com verificata

10/10 Eccezionale

Excellent hotel a beautyfull beach
The hotel es beautyfull, very near the beach but also very quiet and secluded, the view is amazing, the pools are so beautyfull, everything is high level I higly recommended, Oh and is also in a marvelous beach
Mick, viaggio di 1 notte
Recensione degli ospiti Expedia verificata

10/10 Eccezionale

Nice Place
Family hotel well located and good rooms. The restaurant's food is average and its price is expensive for the quality it offers. In food you must go to another place.
Arturo, viaggio di 2 notti
Recensione degli ospiti Expedia verificata

8/10 Ottimo

Nice hotel but under staffed.
Well appointed hotel situated few minutes from SJS. Spacious room. Under staffed and lacked attention to detail. Need to improve bedding experienced. Not enough pool towels.
Viaggio di 1 notte
Recensione degli ospiti Expedia verificata

10/10 Eccezionale

Great hotel and location.
The hotel is great. Set upon a hill on the outskirts of town but very easy to get to the central part of town (as it's a small town). The views are amazing and the hotel staff is wonderful. The food and drinks are good and the room was clean and comfortable. We would definitely come back and stay here again.
Monica, viaggio di 10 notti
Recensione degli ospiti Expedia verificata

6/10 Buono

Beautiful view of San Juan de sur beach
Disappointed by having no TV , terrible shower water meaning shower doesn't work normally. Inconvenient running up and down the room for dining . But still recommend friends to stay during vocation .
kenny, viaggio di 2 notti
Recensione degli ospiti Expedia verificata

4/10 Discreto

Hotel Staff not prepared to handle situations
I arrive around 6:00 pm, and in the reception there was a lady complaining that her cabin did not have A/C, I thought that was an isolated event, but it was not. My cabin did not A/C as well, and I had to wait almost like 2 hours until they told me they were going to give me another cabin, I do not understand why they had to wait almost 2 hours to decide that they were going to give me another cabin. Breakfast was a hold other dilemma, they ran out of food, and the lines were absurd.
Recensione degli ospiti Expedia verificata

8/10 Ottimo

Our entire trip to Nicaragua was wonderful. We stayed at Pelican Eyes for 1 week, in a regular room. It was spacious, clean and comfortable. It afforded stunning views of the harbor and the town below. The food in the restaurant was very good, and reasonable priced by North American standards. The staff was friendly, and always ready to be helpful. Most had difficulty in speaking English, but between their limited capabilities and ours in Spanish, and with gestures, communications were good. Word of caution: there are no elevators, and the hotel is built in a mountain side. We had the second room from the reception area, and we had to climb 50 steps to our room. There were 240 steps to the uppermost rooms. Those steps are not adequately lit at night, so some caution should be exercised. The hotel is conveniently located, within walking distance of most anything in San Juan del Sur. We would return to this hotel if we were to come back to San Juan. Photos are view from our room, both daytime and sunset.
Recensione degli ospiti Hotels.com verificata

10/10 Eccezionale

Great place to stay and rest. Very close to town, but yet very private. We will b back again.
Recensione degli ospiti Expedia verificata

10/10 Eccezionale

The best hotel in San Juan del Sur
Let's start by saying this: it's expensive and it's worth it. This is by far the very best hotel in San Juan del Sur (I've stayed at/visited almost all of them). The facilities are amazing. They have rooms and villas that are absolutely honeymoon material. They have three great pools and 2 restaurants (They let you drink in the pool, which I believe is absolutely amazing). The whole experience was great, only down side is that since it's SO BIG, you need a shuttle to get around, and if you go to the town (Where the bars are), they charge you $5 per trip. On the bright side, they also offer a shuttle that goes down to the town and then back to the resort every hour from 2:00 PM to 9:00 PM. So if you like to party hard all night, you'll have to get a taxi to get you back to the resort, otherwise you won't make it. Food at the restaurants was great, the staff was kind and the villa I stayed in was marvelous, try to get the Casa Sosiego if you can, if you don't like it, I dare you to send me a reply. You will love it here. Perfect for couples.
Recensione degli ospiti Expedia verificata

8/10 Ottimo

Nice stay
Stay was great although there was a wedding the same weekend and pool and restaurant was closed in phase 2 (where I was staying) so you had to get them to come get you to bring you back to phase 1 on the other side of the property. This was a slow process sometimes. I wish that they had put me in phase 1 after knowing about the wedding. Also, the towels looked a bit weathered.
Recensione degli ospiti Hotels.com verificata

8/10 Ottimo

Beautiful view of San Juan del Sur
The location was fantastic and the view was wonderful. However, I had booked two rooms requesting that they be close to each other but they were at opposite ends of the complex. One was a standard style hotel room and the other was a beautiful condo style accommodation. Room #1 had issues with bugs. There was a cockroach under the covers and the bathroom was full of ants. Maintenance came and sprayed, but it was still pretty awful. Room #2 was fine. Online and when we checked in we were told we would receive a complementary breakfast so we went to it and then they told us because we booked through Hotels.com that we didn't qualify and tried to charge us. They did the right thing by us and waved the bill because the knew they told us upon check in that it was included. The rooms are quite spread out and a shuttle was needed to get anywhere. They were very prompt in picking us up anytime we wanted go go anywhere. Overall it was a nice place to stay.
Recensione degli ospiti Hotels.com verificata

10/10 Eccezionale

Recensione degli ospiti Hotels.com verificata

10/10 Eccezionale

Awesome!
Great spa services! I enjoyed the room as well. Everyone was nice and helpful. Food was good. I would go again and spend more time.
Recensione degli ospiti CheapTickets verificata

2/10 Scadente

Comepletely disatisfied
No wifi for 2 days,telephone broken first day also.Hotel charges 10.00 for drinking water which is a plastic bucket and spigot with no lid!!! Booked king bed while standing at reception.Then was told not available.Saw maybe 10 guests, hotel was not even remotely fully booked? Why no king room available? Ocean view room was peek a boo thru the trees.Took 20 minutes to obtain 2 towels while at pool.We were the only 2 guests at the pool.Why so long of a wait? Had to ask 6 times for water at breakfast before receiving.Which included 2 trips to to the counter myself to ask.I could go on and on about how completely disappointed I am in this 1 star hotel which charges 4 star prices !!! I do not write reviews but was compelled by the lack of service and utter disregard by some of the staff.Would NEVER recommend this hotel !!!!!!! Save your money and stay anywhere else !
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