The communication was delayed, they failed to resolve the issue and even nowni have not heard back, days after checking out.
Dishes in the dishwasher + linens in the dryer : you HOPE it was all washed, but you cannot be sure. Some items in the dishwasher looked questionable.
As you check in the door is unlocked , they key is in the room. The front desk doorman opens doors and even people without the key fob can come in. Did not feel very comfortable knowing anyone could have walked into that apartment. Thw entry code given to me did not work so i had to be let in.
The apartment was fine, aside from the fact that there was no TV remote and when the customer service rep. Sent a new remote it was the wrong one, unusable. My trip was for family emergency, not for tourism, so in the evenings i could use some tv distraction. The tv itself could not be operated without a remote.
Summary : apartment ans location -good
Parking - very expensive , not included
Customer service : although courteous but overall incompetent and would not get your matter resolved.
Conclusion : definately do not recommend. If it were not for the fact that i had to tske care of a family member at the hospital, i would have taken the time to book elsewhere.