Absolutely no sense of beauty, when you walk into the hallways it seems that you walk in a hospital. We found the door of our room completely dirty, we ask for a cleaning and they answer that it was a mistake in a chemical product they use so it was impossible to clean, but when we try it goes away just with a finger. No hot water at the morning with the simple answer "I'm sorry". The worst SPA that we ever seen in our life, except for the infrared sauna. We told to the staff that we found two offers in Expedia: the first with room + SPA (€78), the second with room + breakfast (€84), so 8€ the difference. We booked the first and then asked immediately when we come if with the second it's also included the SPA. They said that it's always included, even if it wasn't written. So we asked to pay the difference of 8€ to get room + SPA + breakfast, but they didn't accept and propose a supplement of 24€ per 2 people, so 3 times more, cause they don't know any Expedia offer. After that we had problem with SPA (unusable for the absence of hot water) + cold shower in room (same reason) and dirty door the receptionist call her colleague for minutes and then they finally decided to give us free breakfast. Only this. We pay the whole amount but we told to the staff that we wasn't happy about it. The answer? Pure anger while printing our receipt, bad manners and not any word even when we asked "is there something wrong?". Never again.