Beautiful resort. spacious rooms. Grounds beautifully . Quite disappointed. Likely would not return.
1- Check in was a disaster. Justinian helped but took 48 hours
2- Upgrade from breakfast only to all inclusive ( $175 pp/day). No included beef options aside from hamburgers in main areas. It was mainly seafood, and few chicken options. Additional fee: shrimp on salad/ pasta $16; Filet mignon $59; Slow service even for basic (salad/main dish/dessert 1 1/2 to 2 hours). Breakfast very good but fruit options/ quality disappointing.
3- Amazing staff at restaurants. Thank you Kerisa, Monique, Jaclyn, Wilbert, and Sherika. To the beautiful Sharlem, it was so great to see you again. You welcomed us back like old friends. ❤️
4- New restaurant SURU. Beautiful Asian restaurant with wonderful staff. Thank you Kayla, Kamal, and especially Junior. Only restaurant with AC. Beef option included strangely it was inconsistent. Wine selection so limited- no sweet ones, not even white Zinfandel
5- Excellent transport staff (especially Noe)
6- Housekeeping / toiletries good
7- Room service. Included ($10 delivery fee) easy / efficient.
8- Beach beautiful / calm. Sand amazing. Staff great.