The hotel has a great reputation and convenient position but it is old and after Covid time it is a good excuse not to have the room cleaned, the towel replaced, the soap dispenser available etc. What mostly surprises me was that the hotel, is huge, many rooms many elevators but everyone entering the hotel can reach the rooms because there is no access key or key code like all modern hotel elevators. We had someone knocking at our door at 3:00 in the night. I did not feel unsafe in Chicago at all, but the hotel is not under the control of the security/staff. Last comment, is that the rooms must be renovated: old bathrooms, old doors, air conditioning centralised only, no way to adjust the temperature according to your needs. And the accommodation was not cheap at all!