Hotel was clean and safe. After a certain time, you could only get into the hotel using the key card and at all times, you can only ise the elevator with your key card. They have valet parking but we opted to park in a garage down the street (so make sure you plan to pay for parking and are aware of the people around these garages). The room was very pretty. My only complaint about the room is the bathroom door doesn’t actually close, its a sliding barn door that has a gap when closed. Lastly, we stayed in the winter and our heater wasn’t working. I told them the night we checked in and they said they would send an engineer but by the morning, our room was 57° even though it was set to 79°. When I told them in the morning, all I got was “so sorry about that, hope you have a great day”.