I’ve stayed in hotels across 50+ countries, and this was by far the worst. Check-in was smooth, but miscommunication over my two bookings required me to check out and back in.
On my second night, around 2–3 AM, I was startled by someone trying to enter my room—it was hotel staff assisting a family. This was deeply unsettling and unsafe. A simple error should never compromise guest security.
At 6 AM, I got an abrupt call from the front desk about a declined card—no courtesy, no greeting, just a demand. An hour later, someone knocked on my door, whether housekeeping or front desk, further disrupting what little sleep I had left. Feeling harassed at a hotel I was paying for was unacceptable.
At checkout, I calmly raised my concerns, only for Rebecca to justify the situation without acknowledging any wrongdoing or offering an apology. They claimed to have contacted me, yet I got no calls, voicemails, or texts—despite receiving automated hotel messages. My card had a fraud alert, an unfortunate but common issue, yet I’d already provided an additional working card, which they could’ve charged. Instead, they made minimal effort to contact me properly and handled it in the most disruptive, inconsiderate way possible.
Mistakes happen, but how a hotel responds speaks volumes. This could’ve been entirely avoided had they simply charged the alternate card or reached out at a reasonable time. Instead, their negligence turned a routine transaction into a frustrating, exhausting ordeal.