They announce this hotel as a 5 star, in reality seems more like 2 star at the most! Staff barely speak english and when I showed them the reservation they didn't recognize it, not even the staff from the reservation company were able to contact them! I had to dial from my cell phone and then pass my phone to reception, spend a lot in roamimg charges! Their help through the phone is minimal and people are rude, a huge waste of money!