We recently stayed at this all-inclusive resort and overall, I’d rate it 4 out of 5 stars. The property is clean, beautiful, and well-maintained. Our room, a king bed with a sofa bed, swim-up balcony, and garden view, matched the description on Expedia, and I appreciated the overall cleanliness and condition of the resort.
Unfortunately, I gave 3 stars for staff and service due to several issues. At check-in, there was confusion about our room, and we were initially given a different one with two queen beds. A staff member tried to claim “pool access” referred to the main pools, not the room type, but I insisted on the room I purchased. I overheard staff whispering in Spanish about a mix-up, and only after pushing did we get the correct room.
We also struggled to secure dining reservations, as guest services were unhelpful unless we kept insisting. Additionally, when we needed transportation to the resort’s other side, the front desk initially refused, claiming no one could drive the golf cart. However, they later assisted another couple and only agreed to help us after we insisted.
While the resort is beautiful and worth visiting, the customer service needs improvement. Staff should be more empathetic and accommodating to guests.