2/10 Scadente
10 apr 2025
Very disappointing. Very poor value for money . I booked a superior single room as shown on the hotel site - image was not the same as in reality In my opinion it was total misrepresentation Room in reality was very small , paint peeling off the wall , difficult to watch tv as at a total different angle to the bed - not mounted on a swivel bracket . The view from the room was stuff all dumped in the garden - terrible view! I ordered freshly caught Haddock for dinner the first evening which was mainly batter and very little fish very disappointed. Breakfast was excellent Staff were professional other than one receptionist who couldn’t provide me with information as to where I should visit or how to get to anywhere in Stornoway bearing in mind I had never been to the Western Isles and told her this . I did speak to the manager about the above issue and he was very apologetic and said he didn’t know about the room being in that condition . He offered me a free dinner on my 2nd night there - I had Haddock again which was much superior to the previous evening There was actually fish and not just batter in the dinner which I thanked him for but declined . I wasn’t complaining to get a free dinner. I wi
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