I can’t recommend this place enough for anyone wanting to stay in Bulawayo. The service from the staff is second to none, they will go above and beyond for any and all inquiries, whether it was for help with sim cards and any Zimbabwe specific adapters, to arranging trips and taxis to the Matapos or anywhere else.
Likewise the food at the restaurant and for breakfast was very good, especially the breakfast. Although the steak may be considered pricey by local standards, paying $17 for a room service steak that was delicious and available late at night was a level of service beyond what i was expecting.
The one downside to the whole property were the showers. Not an issue for me as i take baths, but if you take showers the nozzle looked pretty dated and I’m not sure getting the temperature right would be an easy task, albeit I didn’t try, just an observation.
Place is gated for those with any security concerns, although the idea is fine, no sense of danger, as a male, can walk the streets at night as a foreigner without any drama.
Lastly, id you’re a rugby fan, a trip through the members area on the way to breakfast will become a 15 minute perusal of the history of rugby in Zimbabwe and Matabeleland, incredible memorabilia collection.
All in all, for value for money and enjoyment, I don’t think I’ve ever stayed at a better hotel in my life, would undoubtedly stay here again if i ever find myself in Bulawayo.