I have mixed feelings about this hotel. I've stayed here many times, but every time something has been off. This time it was fairly minor, the exercise room was missing both the 20lb and 25lb dumbells. Also, the first day the hot water was cold. Last time I visited over the holidays, we were in a corner room during the winter, and the heating was poor. There was a space heater in the room running full blast but the room was still chilly, struggling to get up to 69F. Also I noticed that time the food rating was a "B", which was not surprising given I saw the man doing the breakfast service repeatedly touching his hair with gloves on. I lost my appetite, and felt sick later. It's really a shame, because this hotel is absolutely beautiful. It's an amazing view, and the rooms are big and nice. I hope they work out the kinks, because this should be the nicest hotel in Thunder Bay.